• everyone needs someone to talk to

     

    Talk to emotional and mental well-being experts in the UK when you need it most, wherever you are

     

    Get matched to an expert just right for you

     

    Talk in the comfort of your own space at affordable prices

  • What we offer

    We match you with experienced psychotherapists and counsellors in the UK who will talk to you online

    The Right Fit

    Get matched to a therapist expert at resolving your issue. Choose someone you can relate to.

    Affordable

    We have worked hard to create value for everyone. At £50 a session, it's much more affordable than available options.

    Solution Focussed

    Our therapeutic team are rigorously selected.

    We offer solution focussed and time sensitive help.

    Anonymous

    You can choose to talk anonymously.

  • What people are saying on anonymity...

    "I felt more comfortable using you than my firm's service. Anonymity really helped"

     

    anonymous client based in Canary Wharf, London

    What people are saying on affordability

    87% of our clients have said that our service is more affordable than their current options

    Are you facing a stressful situation or crisis?

    1 in 3 people respondents  wanted counselling (*) but could not take time off for in-person appointments.

     

    (*300 respondents in our research)

    Are you a new parent struggling to cope?

     

    are you a professional dealing with performance anxiety?

    We have experts who can help you overcome

  • How It Works

    Feel better in just a few clicks!

    1

    Tell us about you

    A little about your situation and your expectations

    2

    Get matched

    We match you with therapists right for your concern and your liking

    3

    Choose a therapist

    Speak to as many therapists as you like. Find one you are most comfortable with

    4

    Decide when & how

    Book a convenient slot. Choose voice or video and if you want to be anonymous

  • What people are saying

    "This service has helped me get by on a day to day basis in the months after I had my child.I did not need to leave home and look for childcare to get to my sessions. Thank you for being there!!"

    New parent, Pembrokeshire

    What people are saying

    "We really need something like this to help us deal with the stresses of finding employment and settling in a new life in London during university. I shall be referring you to all my friends."

    Postgraduate student at King's College, London

  • Get started!

  • Who we are

    Supported by Accelerate Cambridge

    We want to positively impact conversations on mental health in the UK

    We are driven to create a tool that helps people lead happier lives. We have experienced the benefits of timely access to good clinical help. egoodaccess stands for our belief that positive emotional and mental well-being can turn lives around.

     

    Founding Team

    Our founding team has combined experience in international development, health policy, broadcasting and corporate finance.

    Our founder Priyam Bhasin has worked at the United Nations. She read Social and Political Sciences at the University of Cambridge, where she was a Cambridge Commonwealth Scholar.

    The cofounding team are corporate finance specialists in London with a combined experience of over two decades.

     

    Our team of clinical advisors and therapists are experts in their fields. They use inter-disciplinary approaches and have worked with leading organisations and advised CEOs. Some of them have had successful careers in other fields before training as psychotherapists and bring a wealth of knowledge and perspective to their work.

     

    We are supported by Accelerate Cambridge, the University of Cambridge’s business accelerator.

  • Frequently asked questions

    What is Therapy?

    We use the word 'therapy' to cover talking therapies, such as counselling, psychotherapy and coaching. Therapy offers a safe, confidential place to talk to a trained professional about your feelings and concerns. You might talk about difficult events in your life or your relationships and emotions. Or you might have negative thoughts and behaviours that you want to change.

    Therapists will not give you advice or solve your problems for you. They will listen to your story, helping you to understand yourself better and make positive changes in your life.

    How can talking help with my problems?

    Talking therapies can help with many difficult life problems - from coping with traumatic experiences and events, to dealing with depression and anxiety or managing harmful emotions and behaviours.

    Therapy can help you find the root cause of your problems and provide ways to control and change behaviour. Treatment involves the use of techniques that can help to change deep rooted behavioural patterns.

    Therapy can help you by giving you ways dealing with situations as they occur and exploring the cause of your feelings.

    To find a range of conditions that can be helped by therapy, please use the link: https://www.bacp.co.uk/about-therapy/what-therapy-can-help-with/

    Who are therapists?

    egoodaccess engages psychotherapists and counsellors who are accredited to practice in the UK with key professional accrediting bodies such as BACP, UKCP, NCS and BABCP. This ensures that they have the skills and experience to practice competently and safely.

     

    A therapist with egoodaccess has usually undergone an in-depth professional practitioner training programme, based on internationally recognised standards of quality and competence, providing training in reflective, competent and ethical practice. This may include a bachelor's degree, master's degree or doctorate in their chosen field of psychotherapy or counselling.

    In addition, they must satisfy criteria on experience such as a certain minimum number of hours of integral and supervised practice with clients.

    How do you select and verify your therapists?

    egoodaccess has stringent criteria for selecting therapists who work with us on our platform.

    We select therapists based on their qualifications, accreditation levels, experience, specialisation and their experience in providing online therapy.

    As part of our selection process, every therapist undergoes a multi-stage interview process to check their credentials and their competence in providing therapy.

    Standard checks include double checking their qualifications and accreditations with the respective accrediting bodies and obtaining their insurance details.

    How can I get started?

    Please click on the “Get started” button on this website.

    How long until I am matched with a therapist?

    In most cases within 24 hours or less of signing up.

    How will I get matched?

    We will match you to a therapist based on the information you have given us as part of the assessment form when you sign up. This may include details about the difficulties you may be facing, your current needs, your preferences and availability.

    You will be a given a choice of therapists who would be suitable for you given the information you have provided.

    In most cases, this system has worked well with our clients. In case you would like to have greater choice, you can get in touch with us and we can provide alternative options.

    You are able to take as many first sessions as you like with different therapists before committing to one therapist for the longer term.

    How much does it cost?

    The cost of therapy through egoodaccess is £50 per session. Each session is for 50 minutes. The cost may be less if you are booking more than one session at a time.

    How do I book a session?

    Once you have signed up and filled the assessment form, we will get back to you with a list of matched therapists for you to choose from.

    Included in each therapist’s profile will be a link for booking and payment.

    You will be able to book, pay and schedule the mode of therapy (audio or video) in one single click.

    Once you have booked, you will receive an email confirming the day, time, therapist name, mode of therapy and link to the session.

    You will need to click on the video/audio session software link shortly before your scheduled session time.

    How do I pay?

    A link for payment will be included when you are booking your session. After you have booked your day and time, you will be seamlessly taken to a payment portal where you can pay using a credit or debit card.

    Can I stay anonymous?

    You can be anonymous to your therapist. At the time of booking you will be given an option to remain anonymous and choose an alias. Your therapist will be given your alias for your session details. Audio sessions may help in maintaining anonymity.

    egoodaccess will keep your personal details secure and only use them if you are believed to be in danger.

    How will I communicate with my therapist?

    As of now, you can get therapy in two ways:

    • Video session with your therapist on an encrypted service
    • Audio session with your therapist on an encrypted service 

    You can make this choice at the time of booking.

    What happens in the first session?

    Every therapist has their own way of beginning therapy. They may start by talking about what will happen in your therapy or they may begin straightaway by asking you what is troubling you or what you want to talk about. Either way is fine, but there are a few things your first session must cover:

    • Introductions
      Your therapist should spend a few minutes introducing themselves. If you’re not sure whether to call them by their first name or to be more formal, just do what you feel most comfortable with. If you feel the therapist is too formal or informal in the way they address you, you should say so.
       
    • Assessment
      Your therapist may start by taking a history of the troubles you are experiencing. They may just ask you to ‘tell your story’. You should feel you have the opportunity to tell the therapist about the issues that are troubling or concerning you.

      Your therapist should cover other practical details such as number and frequency of sessions and how they will ensure confidentiality.

    During the first session, or at any time during your therapy, you can ask your therapist anything you want to know about their qualifications and experience. You can also ask them about your therapy and question anything you don't understand. Your therapist should encourage you to do this.

    Your relationship with your therapist is very important. To get the best out of the process it’s important that you have confidence in them. Trust your instinct and if you’re unsure about the therapist, ask to be introduced to a different one.

    Your therapist won’t mind if you do this as it’s important to them that you feel you could build a relationship together.

    How many sessions will I need?

    There is no fixed number of sessions offered. How often you see your therapist, and how many sessions you have, will depend on your individual circumstances.

    These vary based on issues you want to work on, progress and preferences. It is usual practice to take six sessions to see meaningful progress. Your therapist will obtain regular feedback from you on how you are feeling and may make suggestions accordingly.

    What's the difference between Coaches and Psychotherapists/Counsellors?

    Therapists and coaches have different training and accreditation routes. However, both coaches and therapists at egoodaccess are trained and accredited to a high standard and have wide-ranging experiences to deal with a variety of issues.

    In general, a Coach is someone who is trained to help you acknowledge where you are today more clearly, and then help and support you in finding ways, strategies and tools to move you forward and closer toward your goals. A Counsellor is someone who creates a safe and supportive space for you to explore who you are and cope with what you are facing in life. They help you to identify problems and act as a support system to help you gain the strength and clarity to cope and to move forward.

    How do I know if egoodaccess is suitable for me?

    egoodaccess may be suitable for you if you would like to talk to a professional trained in helping you when you are facing stress or anxiety. We have professionals specialising in a variety of issues ranging from generalised stress and anxiety, depression, post-natal anxiety/depression, gender identity, grief, performance anxiety and more.

     

    However, egoodaccess is not suitable for you if you are:

    • Under 18 years of age
    • Considering self-harming or hurting others
    • Considering suicide
    • In a health emergency or crisis where you require emergency help
    • You have been diagnosed with a severe mental health condition and have been asked to be under psychiatric or psychological care or require in-person or hospital treatment. 

    Is this a substitute for traditional in-person therapy?

    Our therapists are accredited to provide a safe and competent service in the UK. However, therapy delivered via video or audio may not substitute for in-person therapy in all cases. Please note that egoodaccess does not provide any diagnostic services and is not able to give you a clinical diagnosis.

     

    Is online therapy effective?

    There are clinical studies which have established the effectiveness of online therapy. You can find a small selection of these studies below:

     

    “Internet-based versus face-to-face cognitive-behavioral intervention for depression: A randomized controlled non-inferiority trial”

    http://www.jad-journal.com/article/S0165-0327(13)00512-0/pdf

    Andersson, G., & Cuijpers, P. “Internet-based and other computerized psychological treatments for adult depression: A meta-analysis.” Cognitive Behaviour Therapy, 38(4), 196-205.

    http://www.ncbi.nlm.nih.gov/pubmed/20183695

    Barak, Azy, et al. “A comprehensive review and a meta-analysis of the effectiveness of internet-based psychotherapeutic interventions.” Journal of Technology in Human Services, 26.2-4: 109-160.

    http://www.tandfonline.com/doi/abs/10.1080/15228830802094429#.VI8vaCvF_hs

    Wantland, D. J., Portillo, C. J., Holzemer, W. L., Slaughter, R., & McGhee, E. M. (2004). “The effectiveness of Web-based vs. non-Web-based interventions: a meta-analysis of behavioral change outcomes.” Journal of Medical Internet Research, 6(4).

    http://www.jmir.org/2004/4/e40/

    “Home telemental health implementation and outcomes using electronic messaging.”

    http://www.ncbi.nlm.nih.gov/pubmed/22052966

     

    I am a therapist. How can I provide my services using egoodaccess?

    Please email us on hello@egoodaccess.com with details of your qualifications, training, accreditations and experience.

     

    References

    British Association of Counselling and Psychotherapy (BACP)

    UK Council for Pychotherapy (UKCP)

    National Counselling Society (recognised by NHS IAPT)

    British Association for Behavioural and Cognitive Psychotherapies (BABCP)

    ×
    1.	The Terms and Conditions
    
    The following are the Terms and Conditions (the "Agreement") which govern your access and use of our online platform through which psychological counselling, psychotherapeutic counselling, personal coaching, business coaching, life coaching and neurolinguistic therapy (collectively the “Counselling Services”) may be provided (collectively the "Platform"). The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website egoodaccess.com and its related apps.
    By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must not access the Platform.
    When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company that owns and operates the Platform (the "Company").
    
    2.	The Practitioners and Practitioner Services
    
    The Platform may be used to connect you with a Practitioner who will provide services to you through the Platform (“Practitioner Services”).
    We require every Practitioner providing Practitioner Services on the Platform to be an accredited, trained, and experienced and accredited or registered psychologist, psychotherapist or Practitioner, or similar applicable recognized professional certification based in the United Kingdom. Practitioners have to be qualified and accredited by their respective professional body after successfully completing the necessary education, examinations, supervisory hours, training and practice requirements as applicable.
    The Practitioners are independent providers who are neither our employees nor agents nor representatives. The Platform’s role is limited to enabling the Practitioner Services while the Practitioner Services themselves are the responsibility of the Practitioner who provides them. If you feel the Practitioner Services provided by the Practitioner do not fit your needs or expectations, you may change to a different Practitioner who provides services through the Platform.
    While we hope the Practitioner Services are beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for everyone’s needs and that they may not be appropriate for every particular situation and/or may not be a complete substitute for a face-to-face examination and/or care in every particular situation.
    IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICES NUMBER (999) AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN PERSON ASSISTANCE. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE PRACTITIONERS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.
    THE PLATFORM IS NOT INTENDED FOR THE PROVISION OF CLINICAL DIAGNOSIS REQUIRING AN IN-PERSON EVALUATION AND YOU SHOULD NOT USE IT IF YOU NEED ANY OFFICIAL DOCUMENTATION OR APPROVALS FOR PURPOSES SUCH AS, BUT NOT LIMITED TO, COURT-ORDERED COUNSELLING. IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.
    DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU HAVE RECEIVED THROUGH THE PLATFORM.
    
    3.	Privacy and Security
    
    Protecting and safeguarding any information you provide through the Platform is extremely important to us. Information about our security and privacy practices can be found on our Privacy Policy available at http://www.egoodaccess.com (The ‘Privacy Policy’). 
    BY AGREEING TO THIS AGREEMENT AND/OR BY USING THE PLATFORM, YOU ARE ALSO AGREEING TO THE TERMS OF THE PRIVACY POLICY. THE PRIVACY POLICY IS INCORPORATED INTO AND DEEMED A PART OF THIS AGREEMENT. THE SAME RULES THAT APPLY REGARDING CHANGES AND REVISIONS OF THIS AGREEMENT ALSO APPLY TO CHANGES AND REVISIONS OF THE PRIVACY POLICY.
    
    4.	Third Party Content
    
    The Platform may contain other content, products or services which are offered or provided by third parties ("Third Party Content"), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. We have no responsibility for the creation of any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and we will not be liable for any damage or loss caused by any Third Party Content.
    
    5.	Disclaimer of Warranty and Limitation of Liability
    
    YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE PRACTITIONER SERVICES OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY COUNSELOR AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM.
    YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE PLATFORM IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. THE USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.
    YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.
    YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU THROUGH THE PLATFORM IN THE 3 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.
    If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.
    This section (limitation of liability) shall survive the termination or expiration of this Agreement.
    
    6.	Your account, representations, conduct and commitments
    
    You hereby confirm that you are legally able to consent to receive Services and that you are legally able to enter into a contract.
    You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.
    You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed in your account. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your account by any person whether authorised by you or not, and you agree to indemnify us for any such damage or loss.
    You agree and confirm that your use of the Platform, including the Practitioner Services, are for your own personal use only and that you are not using the Platform or the Practitioner Services for or behalf of any other person or organization.
    You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorised access to the aforementioned.
    You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.
    You agree and commit not to violate any applicable local, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the Practitioners and us.
    If you receive any file from us or from a Practitioner, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
    You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable legal fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) any actions made with your account by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services (including Practitioner Services) which were provided through the Platform; (e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.
    You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorised to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.
    You agree to pay all fees and charges associated with your account on a timely basis, the terms and the fees as published in the Platform. By providing us with your Payment Means you authorise us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your Account information.
    If you have any concerns about an invoice or a payment, please contact us immediately by sending an email to hello@egoodaccess.com.  We will evaluate your issue on a case by case basis and, at our discretion, take steps to resolve any issue, including but not limited to helping you find a new Practitioner and issuing partial or full refunds when applicable.
    
    7.	Modifications, Termination, Interruption and Disruptions to the Platform
    
    You understand, agree and acknowledge that we may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
    The Platform depends on various factors such as software, hardware and tools, either our own or those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the Platform’s reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible and so we cannot guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.
    
    8.	Notices
    
    We may provide notices or other communications to you regarding this agreement or any aspect of the Platform, by email to the email address that we have on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is given. Notices sent to us must be delivered by email to hello@egoodaccess.com
    
    9.	Important notes about our Agreement
    
    THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND US. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS AGREEMENT.
    We may change this Agreement by posting modifications on the Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the bottom of the Agreement. By using the Platform after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.
    We may freely transfer or assign this Agreement or any of its obligations hereunder.
    The paragraph headings in this Agreement are solely for the sake of convenience and will not be applied in the interpretation of this Agreement.
    If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.
    To clear any doubt, all clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of this Agreement.
    
    Last Updated: March 7, 2020
    
    ×
    About Your Privacy and This Privacy Policy
    
    Your privacy is extremely important to us. We have invested a great deal of thought, effort, tools, resources and procedures in place in order to protect and safeguard your privacy. This document is our "Privacy Policy" and it contains details on issues related to your privacy when using our services. It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through the Platform.
    
    The Privacy Policy is part of our Terms and Conditions which can be found in our website. The terms in the Privacy Policy (such as, but not limited to, "we", "our", “us", "Platform", “Practitioner", "Practitioner Services" etc) have the same meaning as in our Terms and Conditions document. When you use our Platform you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately. By accessing and using our Platform you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them.
    
    Information Collection, Use, and Disclosure
    
    The Platform will collect and process information relating to you in accordance with the privacy policies which are regulated by the Information Commissioner and abide by the Data Protection Legislation.
    Data Protection Legislation includes the General Data Protection Regulation (EU) 2016/679) (GDPR) which applies across the European Union (including in the United Kingdom) and any national implementing laws, regulations and secondary legislation including the UK Data Protection Act 2018 (DPA 2018) relating to data protection and privacy, as amended or updated from time to time, in the UK, as well as any successor legislation to the GDPR and DPA 2018. 
    
    egoodaccess is the Controller with respect to your Personal Data.
    
    To let us operate the Platform effectively and to let you use the Platform, including the Practitioner Services, we may have to collect your personally identifiable information (such as, but not limited to, your name, phone number, email address, and address), billing and payment information, profile information, log data (information such as your computer, Internet Protocol address (“IP”), pages that you visit and the amount of time spent on those pages, actions you take and other statistics), information related to the Practitioner Services or your need for Practitioner Services, and any information which is exchanged between you and your Practitioner (collectively the "Information"). In some cases, some of the Information that you give to us is considered health related information. You may decide which Information, if any, you would like to share with us, but some functions of the Platform may not be available to you without providing us the necessary Information. By deciding to provide the Information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy.
    
    Protecting this Information is a top priority for us. We will never sell or rent any Information you shared in the Platform. Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any Information unless you specifically and explicitly requested or approved us to do so.
    
    The Information may be used for the following purposes:
    
    •	To create your account on our Platform and let you log in to your account and use the Platform.
    •	To manage your account, provide you with customer support, and ensure you are receiving quality service.
    •	To contact you or provide you with information, alerts and suggestions that are related to the service.
    •	For billing-related purposes.
    •	To establish contact, either ourselves or using the appropriate authorities, if either we or a Practitioner have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
    •	To match you with a Practitioner.
    •	To enable and facilitate the Practitioner Services.
    •	To supervise, administer and monitor the Service.
    •	To measure and improve the quality, the effectiveness and the delivery of our services.
    •	Market the Platform and Practitioner Services to you.
    •	To respond to legal requests and as required by applicable law, court order, or governmental regulations.
    •	To provide, support, personalise, and develop our Platform and Practitioner Services.
    •	To personalise your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Websites, third-party sites, and via email or text message (with your consent, where required by law).
    •	Opting out of Marketing Communication
    •	You can opt out of receiving email marketing by unsubscribing using the unsubscribe link provided in all of our marketing email communications.
    
    It is in our legitimate interest or a third party's legitimate interest to use personal information in such a way to ensure that we provide the Services in the best way that we can.
    It is our legal obligation to use your personal information to comply with any legal obligations imposed upon us.
    You can view and edit any personal data that you have provided to us using this website. Automated processing of your Personal Information is necessary to operate the Platform effectively and to provide counselling and related services.
    
    You can exercise any of the rights the law confers to you, like for example: opt-out of all data processing, or request erasure of your data by following the instructions on our opt-out page. In some cases, we may be required to retain personal data to comply with applicable medical record retention laws.
    
    
    Cookies and Web Beacons
    Like many websites, we use "cookies" and "web beacons" to collect information. A "cookie" is a small data file that is transferred to your computer's hard disk for record-keeping purposes. A "web beacon" is a tiny image, placed on a Web page or email that can report your visit or use. We use cookies and web beacons to enable the technical operation of the Platform. You can change your browser's settings so it will stop accepting cookies or to prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the Platform. The Platform may also include the use of cookies and web beacons of services owned or provided by third parties that are not covered by our Privacy Policy and we do not have access or control over these cookies and web beacons. We may also use third party cookies for the purposes of web analytics, attribution and error management.
    
    Social and General Information Tools
    We may use several publicly-available tools and information exchange resources, such as (but not limited to) a blog, a Facebook page, a Twitter account, and others (collectively "Social and General Information Tools"). Any information you provide or share while using Social and General Information Tools may be read, accessed, collected by that site and users of that site according to their Privacy Policy.
    
    Phishing
    Online identity theft and account hacking, including the practice currently known as "phishing", are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication.
    
    
    Links
    The Platform may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorisation or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.
    
    Security
    While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are all designed, built and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorised access, use, and disclosure. We comply with or exceed all applicable federal laws, state laws, and regulations regarding data privacy.
    
    Service Providers
    We may employ third party companies and individuals to facilitate our Platform, to perform certain tasks which are related to the Platform, or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.
    
    Under-18 Privacy
    We do not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to become our user. The Platform is not directed and not intended to be used by anyone under the age of 18. If you're aware that we have collected Personal Information from anyone under the age of 18 please let us know by contacting us and we will delete that information.
    
    
    The privacy and the security of your personal data is our utmost priority. We recognise that you trust us to keep it secure and private. We have in place appropriate security measures to prevent your personal data from being accidentally lost, or used or accessed unlawfully. We protect you personal data at all times with strong encryption in our secure data centres. We limit access to personal data to those who have a genuine business need to access it and are subject to strict obligations of confidence.
    
    
    egoodaccess is the Controller with respect to your Personal Data. You can contact our Data Protection Officer with questions, concerns or objections about this policy, or about your data by writing to DPO@egoodaccess.com
    
    
    Changes to the Privacy Policy
    We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the end of this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to opt out.
    
    Contacting us
    If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by clicking the "Contact" link at the bottom of any page in our website or emailing us at DPO@egoodaccess.com or hello@egoodaccess.com